Shipping policy

Shipping Destinations

Chillifya currently ships to addresses throughout the United States. We deliver to all 50 states, including residential addresses, business locations, and P.O. boxes where carrier service is available. Shipping availability may vary depending on destination accessibility, carrier service areas, operational restrictions, or product limitations. Certain remote locations, military addresses (APO/FPO/DPO), restricted delivery zones, or areas with carrier limitations may require additional verification or may experience extended delivery times. If you are uncertain whether we can ship to your location, please contact us at content@chillifya.shop or call 305-207-7897 before placing your order.

At this time, Chillifya does not offer international shipping outside the United States. All orders must be shipped to a valid U.S. delivery address. We do not ship to freight forwarders or package forwarding services.

Shipping Rates and Free Shipping

Chillifya is pleased to offer free standard shipping on all orders shipped within the United States. There are no minimum purchase requirements, and no shipping fees will be charged at checkout for domestic deliveries. Prices displayed on our website are exclusive of sales tax; applicable sales tax will be calculated and added at checkout based on your shipping destination in accordance with state and local tax regulations.

Because shipping is provided at no cost to you, we are unable to offer expedited or premium shipping options at this time. All domestic orders are shipped via our standard shipping method as described in this policy.

Order Processing and Handling Time

Orders placed through Chillifya are generally processed within 1 to 2 business days after successful payment verification. Processing includes payment confirmation, fraud screening, order review, inventory allocation, product preparation, quality inspection, packaging, and coordination with our shipping carriers and fulfillment partners.

Business days are defined as Monday through Friday, excluding weekends and major United States federal holidays (such as New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas). Orders submitted on weekends or holidays will begin processing on the next business day. During periods of increased order volume — such as seasonal promotions, holiday shopping periods, product launches, or sales events — processing times may be extended beyond the standard 1–2 business day window. We will make every reasonable effort to process and ship orders as quickly as possible.

Once your order has been processed, packaged, and tendered to the carrier, you will receive a shipping confirmation email at the address provided during checkout. This email will include your tracking number and shipment details where available.

Delivery Time and Estimates

Standard shipping delivery within the United States is estimated at 3 to 5 business days after your order has been processed and shipped from our facility. This delivery estimate begins once the package has been picked up by the carrier and is in transit — it does not include the initial 1–2 business day processing and handling period.

Total time from order placement to delivery typically ranges from 4 to 7 business days under normal circumstances, combining processing time and transit time. Delivery estimates may vary depending on your location, proximity to our fulfillment center, shipping carrier operations, transportation schedules, weather conditions, natural disasters, carrier volume, holidays, and other circumstances beyond the reasonable control of Chillifya.

Delivery dates provided during checkout or in shipping confirmations are estimates only and are not guaranteed. While we work diligently with our carriers to ensure timely delivery, Chillifya cannot guarantee specific delivery dates or times. We are not liable for delays caused by carrier performance, weather events, transportation disruptions, customs inspections (for military addresses), incorrect or incomplete shipping information provided by the customer, or other events outside our reasonable control.

If your order has not arrived within the estimated delivery window, please contact us at content@chillifya.shop or 305-207-7897 so we can assist you in locating your package and resolving any delivery issues.

Shipping Carriers and Methods

Chillifya partners with reliable national and regional shipping carriers to deliver your orders safely and efficiently. Depending on product type, size, weight, destination, and availability, we may utilize carriers such as the United States Postal Service (USPS), UPS, FedEx, or other reputable logistics providers and fulfillment partners.

The specific carrier and service level assigned to your order are determined by Chillifya based on operational efficiency, cost-effectiveness, delivery speed, and destination. Customers do not select the carrier at checkout. Chillifya reserves the right to select the most appropriate carrier and shipping method for each order to ensure reliable delivery while maintaining our free shipping commitment.

Carrier selection may change without prior notice based on service availability, carrier performance, fulfillment location, or operational needs. We continuously evaluate carrier performance to provide you with the best possible shipping experience.

Shipment Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information where available. This email will include a tracking number and a link to the carrier's tracking portal, allowing you to monitor your package's progress in real time as it moves through the carrier's network.

Tracking details are provided directly by the shipping carrier and are updated as the package is scanned at various points during transit, including origin facility departure, regional sorting hubs, local distribution centers, and delivery. Tracking information may require up to 24–48 hours after shipment to appear in the carrier's system, depending on the carrier's scanning schedules, processing operations, and reporting timelines.

Please note: Tracking updates are controlled entirely by the carrier. Chillifya is not responsible for carrier-related tracking interruptions, delays in scanning updates, temporary inaccuracies, incomplete tracking visibility, or gaps in tracking information. If your tracking information has not updated for several days or shows an unexpected status, please contact us at content@chillifya.shop or 305-207-7897, and we will work with the carrier to investigate and resolve the issue.

Multiple Items and Split Shipments

If your order contains multiple items, we will make every effort to ship all items together in a single package whenever possible. However, in some cases, items may be shipped separately in multiple packages due to inventory availability, warehouse location, product size or weight, fulfillment logistics, or shipping efficiency.

When an order is split into multiple shipments, you may receive separate tracking numbers and shipping confirmation emails for each package. Each package may arrive on different days depending on carrier routing and delivery schedules. You will not be charged additional shipping fees for split shipments — all domestic shipping remains free regardless of the number of packages.

If you have questions about a split shipment or have received only part of your order, please check all tracking numbers provided in your shipping confirmation emails. If you believe an item is missing or a package has not arrived within the estimated delivery window, contact us at content@chillifya.shop or 305-207-7897 for assistance.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete, accurate, and up-to-date shipping information at checkout, including the recipient's full name, street address, apartment or suite number (if applicable), city, state, and ZIP code. Please double-check your shipping address before completing your purchase.

Chillifya is not responsible for orders that are delayed, returned, lost, or undeliverable due to incorrect, incomplete, or outdated address information provided by the customer. If a package is returned to us by the carrier due to an incorrect address, you may be contacted to verify the correct address and arrange reshipment. Reshipment may be subject to additional processing time, and we reserve the right to request confirmation of the correct address before resending the order.

If you realize you have provided an incorrect address after placing your order but before it has shipped, please contact us immediately at content@chillifya.shop or 305-207-7897. We will make every reasonable effort to update the shipping address if the order has not yet been processed or tendered to the carrier. Once a package is in transit, we may not be able to reroute or redirect it.

Address changes, package rerouting, or intercept requests made directly with the carrier may incur fees charged by the carrier, and Chillifya is not responsible for any such fees. In cases where a package is returned to sender due to customer address error and the customer requests reshipment, Chillifya reserves the right to charge the actual cost of reshipping.

Delivery Attempts and Undeliverable Packages

Carriers typically make multiple delivery attempts to residential and business addresses. If no one is available to receive the package, the carrier may leave a notice with instructions for redelivery, package pickup at a local carrier facility, or alternative delivery arrangements. Specific delivery attempt policies vary by carrier.

If a package is marked as undeliverable by the carrier due to refusal of delivery, multiple failed delivery attempts, inaccessible delivery location, or inability to locate the address, the package may be returned to Chillifya. If a package is returned as undeliverable due to reasons within the customer's control (such as refusal to accept delivery, failure to retrieve the package from a carrier facility, or unavailability after multiple delivery attempts), the customer may be responsible for any costs associated with reshipment.

Customers who know they will be unavailable to receive a package are encouraged to use carrier tools such as delivery instructions, signature release authorization, or alternative delivery location options where available. Please contact the carrier directly using your tracking number to arrange redelivery or pickup if you miss a delivery attempt.

Shipping Delays and Unforeseen Circumstances

While Chillifya and our carrier partners strive to deliver all orders within the estimated timeframes, shipping delays may occasionally occur due to circumstances beyond our reasonable control. Such circumstances may include, but are not limited to:

Severe weather events, natural disasters, floods, hurricanes, snowstorms, or other acts of nature
Carrier operational delays, staffing shortages, transportation disruptions, or equipment failures
High shipping volumes during peak seasons, holidays, or promotional periods
Customs inspections or security screenings (for military or international addresses)
Public health emergencies, pandemics, government restrictions, or quarantine measures
Civil unrest, labor strikes, transportation infrastructure issues, or other force majeure events
Incorrect or incomplete address information, delivery refusal, or recipient unavailability

Chillifya is not liable for shipping delays, missed deliveries, or failure to deliver caused by any of these circumstances or other events outside our reasonable control. While we cannot guarantee delivery dates, we will work with you and our carriers to resolve delivery issues and provide updates whenever possible. If your order is significantly delayed, please contact us at content@chillifya.shop or 305-207-7897 so we can investigate and assist you.

Lost or Damaged Packages

Although rare, packages may occasionally be lost or damaged in transit. If your tracking information indicates that your package was delivered but you have not received it, please take the following steps:

Check around your delivery location, including porches, garages, side doors, mailrooms, or building package rooms
Ask household members, neighbors, or building staff whether they received or moved the package
Verify the shipping address in your order confirmation to ensure the package was sent to the correct location
Check with your local carrier or post office, as the package may be held for pickup
Review any delivery photo or notes provided by the carrier in your tracking details

If you have completed these steps and still cannot locate your package, or if tracking shows the package is lost or stuck in transit without updates for an extended period, please contact us immediately at content@chillifya.shop or 305-207-7897. We will work with the carrier to open a trace investigation, locate your package, and determine the appropriate resolution, which may include reshipping your order or issuing a refund.

If your package arrives visibly damaged, or if the contents are damaged upon opening, please take the following steps:

Photograph the exterior packaging, showing any visible damage or crushing
Photograph the damaged product(s) inside the package
Retain all original packaging materials, as the carrier may require inspection
Contact us within 48 hours of delivery at content@chillifya.shop or 305-207-7897 with your order number, photos, and a description of the damage

We will review your claim and work with you to resolve the issue, which may include sending a replacement product, issuing a refund, or filing a damage claim with the carrier. Chillifya reserves the right to request return of damaged items and packaging materials for carrier inspection before issuing a replacement or refund.

Customers must report lost or damaged shipments within a reasonable time after the expected delivery date or receipt of a damaged package. Failure to report issues promptly may limit our ability to investigate and resolve the claim with the carrier.

International Shipping, Customs, Duties, and Taxes

At this time, Chillifya ships only to addresses within the United States and does not offer international shipping to destinations outside the U.S. We do not ship to international freight forwarders, package forwarding services, or re-shipping companies.

Customers who use third-party forwarding or re-shipping services do so at their own risk. Chillifya is not responsible for any issues, delays, damages, losses, customs seizures, duties, taxes, fees, or other charges incurred once a package has been delivered to a U.S. address and subsequently forwarded internationally by a third party. Orders shipped to forwarding addresses are not eligible for our standard shipping protections, return policy, or customer support for international delivery issues.

For military addresses (APO/FPO/DPO), please contact us at content@chillifya.shop or 305-207-7897 before placing your order to confirm shipping availability and delivery estimates, as these addresses may require additional processing time or carrier-specific handling.

Order Modifications and Cancellations After Shipment

Once an order has been processed and shipped, we are generally unable to modify the shipping address, cancel the shipment, or recall the package from the carrier. If you need to change your order or cancel it, please contact us immediately at content@chillifya.shop or 305-207-7897.

If your order has not yet shipped, we will make every reasonable effort to accommodate your request to modify or cancel the order. If the order has already been picked up by the carrier, you may need to refuse delivery or return the package once received in accordance with our Return Policy. Please refer to our Return Policy for information on eligibility, procedures, and timeframes for returns.

Customer Responsibilities

By placing an order with Chillifya, you agree to the following customer responsibilities:

Provide accurate, complete, and current shipping information, including full name, street address, city, state, and ZIP code
Monitor your email for order confirmations, shipping notifications, and tracking updates
Track your package using the tracking number provided and contact us promptly if issues arise
Be available to receive deliveries or arrange alternative delivery instructions with the carrier
Inspect packages for visible damage upon delivery and report damage or loss within 48 hours
Review and comply with the terms of this Shipping Policy and our Return Policy
Contact Chillifya customer support with questions, concerns, or issues related to shipping or delivery

Limitation of Liability

Chillifya's liability for shipping-related issues is limited to the remedies expressly provided in this Shipping Policy. While we strive to ensure timely and accurate delivery, we are not liable for delays, losses,