Privacy policy

Information We Collect

Chillifya collects personal information in order to process orders, provide customer support, improve our website and services, and communicate with you. We collect information that you provide directly to us, as well as certain information automatically when you visit our website.

Information You Provide to Us

When you place an order, create an account, subscribe to our newsletter, contact customer support, participate in promotions, submit product reviews, or otherwise interact with our website, we may collect the following categories of personal information:

  • Identifiers and contact information: Name, billing address, shipping address, email address, and telephone number.
  • Payment information: Payment card type, expiration date, and the last four digits of your card number. Full payment card details are collected and processed securely by our third-party payment processor and are not stored on our servers.
  • Order and transaction information: Purchase history, order details, product preferences, and records of products or services you have obtained from us.
  • Communications: Records of your communications with us, including customer service inquiries, product reviews, survey responses, and any other messages you send to us.
  • Account information: Username, password, account preferences, and other information associated with your Chillifya account, if you choose to create one.
  • Marketing preferences: Your preferences regarding receiving promotional emails, newsletters, and other marketing communications.

Information We Collect Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies, server logs, web beacons, and similar tracking technologies. This information may include:

  • Device and browser information: Device type, operating system, browser type and version, browser settings, and unique device identifiers.
  • Usage and interaction data: Pages viewed, time spent on pages, links clicked, referral sources, navigation paths through our website, session duration, and other browsing behavior.
  • Location information: IP address and approximate geographic location inferred from your IP address.
  • Shopping behavior: Products viewed, items added to your shopping cart, and purchase completion data.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order processing and fulfillment: To process your orders, verify payment information, prepare shipments, coordinate deliveries, and provide you with order confirmations and shipping updates.
  • Customer service and communications: To respond to your inquiries, provide customer support, send transactional emails (such as order confirmations and shipping notifications), and communicate with you about your account or orders.
  • Website operation and improvement: To operate, maintain, and improve our website, personalize your shopping experience, remember your preferences, maintain shopping cart functionality, and analyze how customers use our website.
  • Marketing and promotional communications: To send you newsletters, promotional offers, product announcements, and other marketing materials, where you have consented to receive such communications or where permitted by law.
  • Analytics and research: To understand customer preferences, analyze traffic patterns, measure the effectiveness of our marketing campaigns, and conduct market research to improve our products and services.
  • Fraud prevention and security: To detect, prevent, and investigate fraud, unauthorized transactions, and other illegal activities, and to protect the security and integrity of our website and business operations.
  • Legal compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests, and to enforce our Terms of Service and other agreements.

How We Share Your Information

We do not sell your personal information to third parties. We may share your personal information with the following categories of service providers and third parties who assist us in operating our business:

Service Providers

  • E-commerce platform and hosting: Our website is hosted on Shopify. Shopify provides us with the online e-commerce platform and related infrastructure. Your information is processed and stored through Shopify's data storage, databases, and applications. For more information on how Shopify handles your data, please see Shopify's Privacy Policy.
  • Payment processors: We use third-party payment service providers to process credit card and other payment transactions securely. These processors collect and handle payment information according to their own privacy policies and applicable payment card industry security standards (PCI-DSS).
  • Shipping and fulfillment providers: We share order and shipping information with shipping carriers and fulfillment partners to deliver your purchases to you.
  • Analytics providers: We use analytics services (such as Google Analytics) to collect and analyze usage data, traffic patterns, and customer behavior on our website. These services may use cookies and similar technologies to track your interactions.
  • Marketing and email service providers: We may share your contact information and marketing preferences with email marketing platforms and advertising partners to send promotional communications and display targeted advertisements, where you have consented or where permitted by law.
  • Customer support tools: We may use third-party customer service platforms to manage and respond to your inquiries.

Business Transfers

If Chillifya is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred or shared as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

Legal Requirements

We may disclose your personal information if required to do so by law, or if we believe in good faith that such disclosure is necessary to: (a) comply with legal obligations, court orders, or government requests; (b) enforce our Terms of Service or other agreements; (c) protect the rights, property, or safety of Chillifya, our customers, or others; or (d) detect, prevent, or address fraud, security, or technical issues.

Cookies and Tracking Technologies

Chillifya uses cookies, web beacons, pixel tags, and similar tracking technologies to operate our website, maintain shopping cart functionality, remember your preferences, personalize your experience, analyze website traffic, and improve our services.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. Cookies allow the website to recognize your device and remember information about your visit, such as your preferences and shopping cart contents.

Types of Cookies We Use

  • Essential cookies: Necessary for the operation of our website, including maintaining your shopping cart, enabling checkout functionality, and ensuring website security. These cookies cannot be disabled without severely affecting the functionality of the website.
  • Performance and analytics cookies: Collect information about how visitors use our website, such as which pages are visited most often and whether visitors receive error messages. This information helps us improve website performance and user experience.
  • Functionality cookies: Remember your preferences and settings (such as language preferences) to provide a more personalized experience.
  • Advertising and marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These cookies may track your browsing activity across different websites.

Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable or refuse cookies, some features of our website may not function properly, and you may not be able to complete purchases.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Third-Party Tracking and Analytics

We use third-party analytics services, such as Google Analytics, to collect and analyze usage data. These services may use cookies and similar technologies to track your interactions with our website and other websites over time. To learn more about how Google uses data, visit Google's Privacy & Terms. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other state privacy laws.

California Consumer Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

  • Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you. You may request the specific pieces of personal information we have collected about you, as well as the categories of personal information, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain legal exceptions (such as when we need to retain the information to complete a transaction, comply with legal obligations, or detect fraud).
  • Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information, as those terms are defined under the CCPA/CPRA. See the "Do Not Sell or Share My Personal Information" section below for more information.
  • Right to Limit Use of Sensitive Personal Information: If we collect and use sensitive personal information for purposes other than those permitted under the CCPA/CPRA, you have the right to limit our use and disclosure of such information. We do not use or disclose sensitive personal information for purposes that trigger this right.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA privacy rights. We will not deny you goods or services, charge different prices or rates, provide a different level or quality of goods or services, or suggest that you will receive a different price or level of service for exercising your privacy rights.

Categories of Personal Information Collected (CCPA/CPRA)

In the preceding 12 months, we have collected the following categories of personal information, as defined by the CCPA/CPRA:

  • Identifiers (such as name, email address, postal address, phone number, IP address, and device identifiers)
  • Commercial information (such as purchase history, order details, and shopping behavior)
  • Financial information (such as payment card type and partial card number, processed by third-party payment providers)
  • Internet or other electronic network activity information (such as browsing history, website interactions, and usage data)
  • Geolocation data (approximate location inferred from IP address)
  • Inferences drawn from the above categories to create a profile about preferences and behavior

Do Not Sell or Share My Personal Information

Under the CCPA/CPRA, "sale" and "sharing" have specific meanings. "Sale" means disclosing personal information to a third party for monetary or other valuable consideration. "Sharing" means disclosing personal information to a third party for cross-context behavioral advertising (targeted advertising based on your activity across different websites or services).

We do not sell personal information in exchange for money. However, our use of certain advertising and analytics technologies (such as cookies, pixels, and similar tracking tools used by third-party advertising partners) may constitute "sharing" under the CCPA/CPRA because these partners may use the information to deliver targeted advertisements on other websites.

You have the right to opt out of the sale or sharing of your personal information. To exercise this right, you may:

  • Adjust your cookie preferences or disable advertising cookies through your browser settings.
  • Use available opt-out tools, such as the Digital Advertising Alliance's opt-out tool at http://optout.aboutads.info or the Network Advertising Initiative's opt-out tool at http://optout.networkadvertising.org.
  • Contact us directly using the contact information provided in the "How to Exercise Your Rights" section below.

Please note that opting out of advertising cookies may not completely prevent all targeted advertising, and you may continue to receive generic (non-targeted) advertisements.

Authorized Agents

California residents may designate an authorized agent to submit privacy requests on their behalf. To designate an authorized agent, you must provide the agent with written permission to act on your behalf, and we may require you to verify your identity directly with us. We may deny requests from authorized agents who do not submit proof of authorization or if we cannot verify your identity.

How to Exercise Your Rights

To exercise your privacy rights (including rights to know, delete, correct, or opt out), you may contact us using any of the following methods:

When you submit a request, we will ask you to provide certain information to verify your identity and confirm that you are the person about whom we collected personal information. This verification process helps protect your privacy and security. We will respond to verified requests in accordance with applicable law, typically within 45 days of receipt, and we will notify you if we need additional time.

Please note that certain information may be exempt from disclosure or deletion under applicable law. For example, we may retain information needed to complete a transaction, detect fraud, comply with legal obligations, or exercise our legal rights.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records.

Order and transaction information is generally retained for at least seven years to comply with tax, accounting, and legal requirements. Account information is retained for as long as your account is active or as needed to provide services to you. Marketing communications data is retained until you unsubscribe or request deletion. Automatically collected usage data and analytics information may be retained in aggregated or de-identified form indefinitely for analytical and business purposes.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and deletion policies.

Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption of payment information during transmission, access controls, and employee training on data privacy and security practices.

However, no method of transmission