Refund policy
Return Eligibility and Conditions
Chillifya accepts returns within 30 days from the date your order is delivered. This return window is our store's own policy; under U.S. federal and state law, most online sales do not carry a statutory cooling-off period, so this timeframe reflects our commitment to customer satisfaction.
To qualify for a return, products must meet the following conditions:
- Original condition: Items must be unused, unworn, and in the same condition you received them.
- Complete packaging: Products should be returned in their original packaging, including all accessories, manuals, labels, inserts, tags, and components.
- No damage or misuse: Items showing signs of use, wear, misuse, accidental damage, unauthorized modifications, neglect, or improper handling may not be eligible for return or refund.
- Proof of purchase: You must provide your original order number or proof of purchase.
Chillifya reserves the right to inspect all returned items. Returns that do not meet the conditions outlined above may be refused or subject to a partial refund.
How to Initiate a Return
To start a return, please contact our customer support team using the details below:
Email: content@chillifya.shop
Phone: 305-207-7897
Contact Page: https://chillifya.myshopify.com/pages/contact
In your return request, please provide the following information:
- Your full name and contact information
- Order number and date of purchase
- Item(s) you wish to return and reason for the return
- Photographs of the product and packaging (if applicable, especially for damaged or defective items)
- Any additional relevant details
Our support team will review your request and respond with detailed return instructions, including confirmation of eligibility and next steps.
Return Address
Once your return is approved, ship the item(s) securely to:
Chillifya
15212 72nd Ct N
Loxahatchee, FL 33470
United States
We strongly recommend using a trackable shipping method and keeping your shipping receipt until your return has been processed and your refund issued.
Return Shipping Costs
Customers located within the United States are eligible for free return shipping on approved returns. After your return request is reviewed and approved, Chillifya will provide a prepaid return shipping label or detailed instructions, depending on the nature of your return.
To maintain eligibility for free return shipping, you must follow all provided instructions carefully. Returns shipped without prior approval or using unauthorized carriers may not qualify for free return shipping.
Restocking Fees
Chillifya does not charge restocking fees on approved returns submitted within the eligible 30-day return period. You will not be required to pay additional handling, processing, or restocking fees when returning qualifying products.
Refund Method and Processing Time
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If your return is approved, your refund will be processed and credited to your original payment method. Refunds are typically issued within 5–10 business days after we receive and inspect the returned product. Please note that depending on your financial institution, it may take an additional few business days for the refund to appear in your account.
We will issue refunds for the full purchase price of the returned item(s). Because shipping within the United States is free on all orders, there are no shipping costs to refund.
Partial Refunds
In some cases, only partial refunds may be granted, including but not limited to:
- Items showing obvious signs of use, wear, or damage not caused by Chillifya or the carrier
- Items returned without original packaging, accessories, manuals, tags, or components
- Items returned more than 30 days after delivery
- Items damaged during return transit due to inadequate packaging by the customer
Exchanges
If you need to exchange an item for a different size, color, model, or variation, please contact us at content@chillifya.shop or call 305-207-7897. We will guide you through the exchange process.
Exchanges are subject to product availability. If the requested replacement is out of stock, we will offer you a full refund or store credit toward a future purchase.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, malfunctioning, incomplete, or incorrect item, please contact Chillifya immediately—ideally within 48 hours of delivery—so we can resolve the issue promptly.
When reporting such issues, please provide:
- Your order number and contact information
- A detailed description of the problem
- Clear photographs of the product, packaging, shipping label, and any visible damage or defects
You will not be charged for return shipping if the item you received is damaged, defective, or incorrect. We will provide a prepaid return label or arrange for pickup at no cost to you. Depending on the circumstances and your preference, we will offer one of the following resolutions:
- A full refund to your original payment method
- A replacement of the same item
- An exchange for a different product
- Store credit for future purchases
Our goal is to make this process as easy and fair as possible. We stand behind the quality of our products and will work with you to ensure your satisfaction.
Non-Returnable Items
Chillifya does not designate products as final sale or non-returnable unless clearly marked as such on the product page at the time of purchase. If an item is labeled as final sale, non-returnable, or clearance before checkout, it will not be eligible for return or refund except in cases where the item arrives damaged, defective, or incorrect.
Additionally, certain product categories may be non-returnable for health, safety, or hygiene reasons (e.g., personal care items, undergarments, or items that come into direct contact with skin). Any such restrictions will be clearly stated on the product page.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at content@chillifya.shop or 305-207-7897.
We process and ship orders quickly to ensure fast delivery, typically within 1–2 business days. If your order has not yet been shipped, we will cancel it and issue a full refund to your original payment method.
If your order has already been dispatched, you will need to wait until it is delivered and then follow our standard return procedure. Once we receive and inspect the returned item(s), we will process your refund accordingly.
Lost or Stolen Packages
Once your order has been shipped and marked as delivered by the carrier, Chillifya is not responsible for lost, stolen, or misdelivered packages. If you believe your package was lost or stolen after delivery confirmation, please contact the shipping carrier directly to file a claim.
If you have concerns about package security, we recommend using a secure delivery location, arranging for signature confirmation, or tracking your shipment closely.
Return Packaging Requirements
When returning an item, you are responsible for packaging it securely to prevent damage during transit. We recommend:
- Using the original product packaging whenever possible
- Wrapping the item in protective material (bubble wrap, packing paper, etc.)
- Placing the product and all accessories in a sturdy shipping box
- Sealing the box securely with packing tape
- Including all original components: manuals, tags, inserts, accessories, and labels
Damage that occurs during return shipping due to inadequate packaging may affect your eligibility for a full refund.
Inspection and Approval
Chillifya reserves the right to inspect all returned products before issuing refunds, exchanges, or store credit. Inspection helps us verify that items meet our return conditions and ensures fairness for all customers.
If a returned item does not meet our eligibility criteria (e.g., it shows signs of use, is missing components, or is damaged due to customer handling), we may:
- Issue a partial refund
- Refuse the return and ship the item back to you
- Contact you to discuss alternative resolution options
We will notify you by email of our inspection findings and the status of your refund or exchange.
Contact Information
If you have questions about our Return and Refund Policy, need assistance with a return, or want to report an issue with your order, please reach out to our customer support team:
Chillifya
Email: content@chillifya.shop
Phone: 305-207-7897
Mailing Address:
15212 72nd Ct N
Loxahatchee, FL 33470
United States
Our team is here to help and will respond to your inquiry as quickly as possible.
Changes to This Policy
Chillifya reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically, especially before making a purchase, to stay informed of any updates.
Your continued use of our website and placement of orders after changes are posted constitutes your acceptance of the revised policy.
Governing Law
This Return and Refund Policy and all related transactions are governed by the laws of the State of Florida and applicable federal law of the United States, without regard to conflict-of-law principles. Any disputes arising from returns, refunds, or order-related issues will be subject to the exclusive jurisdiction of the courts located in Palm Beach County, Florida.
Privacy and Data Protection
When you submit a return request or contact our support team, we collect and process personal information such as your name, email address, order details, and shipping information. This information is used solely to process your return and communicate with you regarding your request.
Chillifya is committed to protecting your privacy and complying with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable. For more information on how we collect, use, and safeguard your personal information, please review our Privacy Policy.
You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights or if you have privacy-related questions, please contact us at content@chillifya.shop.
Fair and Transparent Returns
Chillifya is dedicated to providing a fair, transparent, and customer-friendly return experience. We understand that sometimes products may not meet your expectations, and we want to make the return process as simple and straightforward as possible.
Our policies are designed to protect both our customers and our business, ensuring that returns are handled efficiently and equitably. We appreciate your understanding and cooperation in following the guidelines outlined in this policy.
Thank you for shopping with Chillifya. We value your business and look forward to serving you.