Contact Us
Get in Touch with Chillifya
We're here to help! Whether you have a question about our products, need assistance with an order, or want to learn more about what Chillifya offers, our friendly team is ready to assist you. We strive to provide excellent customer service and aim to respond to all inquiries as quickly as possible.
Contact Information
For general inquiries, order questions, or customer support, please email us at:
content@chillifya.shop
We typically respond to email inquiries within one business day during regular business hours. For order-specific questions, please include your order number in your message to help us assist you more efficiently.
Phone
Prefer to speak with us directly? Give us a call at:
(305) 207-7897
Our phone lines are open Monday through Friday during regular business hours. If you reach our voicemail, please leave a detailed message with your name, contact information, and the nature of your inquiry, and we'll return your call as soon as possible.
Mailing Address
You can reach us by mail at:
Chillifya
15212 72nd Ct N
Loxahatchee, FL 33470
United States
Business Hours
Our customer service team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
- Saturday – Sunday: Closed
Please note that response times may be longer during weekends and federal holidays. We appreciate your patience and will respond to all inquiries in the order they are received.
Order, Shipping & Returns Inquiries
Order Status & Tracking
If you have questions about your order status or need tracking information, please contact us at content@chillifya.shop with your order number. We process and ship orders promptly, and you can expect delivery within 3-5 working days from the date your order is dispatched.
Shipping Information
We're pleased to offer free shipping on all orders shipped within the United States. There are no minimum purchase requirements or additional shipping fees. If you have specific delivery questions or special shipping requests, please reach out to our team and we'll do our best to accommodate your needs.
Returns & Exchanges
Chillifya offers a 30-day return window from the date of delivery. If you're not completely satisfied with your purchase, you may return eligible items within this timeframe. For detailed information about our return policy, eligibility requirements, and the return process, please visit our Return Policy page.
To initiate a return or exchange, or if you have questions about whether your item qualifies for return, please contact us at content@chillifya.shop or call (305) 207-7897. Our team will guide you through the process and provide you with all necessary instructions.
What to Include When Contacting Us
To help us serve you better and respond more quickly, please include the following information when reaching out:
- Order-related inquiries: Your order number, the email address used at checkout, and a detailed description of your question or concern
- Product questions: The specific product name or link, and any relevant details about your inquiry
- Returns or exchanges: Your order number, the item(s) you wish to return or exchange, and the reason for the return
- General inquiries: Your name, preferred contact method, and a clear description of how we can help
Privacy & Security
Your privacy is important to us. Any personal information you provide when contacting Chillifya will be handled in accordance with our Privacy Policy. We use your contact information solely to respond to your inquiries and provide customer service. We will never share your personal information with third parties for marketing purposes without your explicit consent.
We Value Your Feedback
At Chillifya, we're committed to continuous improvement and providing the best possible shopping experience. Whether you have a compliment, suggestion, or concern, we want to hear from you. Your feedback helps us serve you and our entire community better.
Thank you for choosing Chillifya. We look forward to hearing from you!